No matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. This handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with co-workers, and leave your temper in control.
If you're asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you'll have the best words for every situation, including:
- Handling criticism and being heard criticizing
- Picking up the ball when someone else has dropped it
- Getting credit for your project when an associate takes the praise
- Deflecting a flirtatious client or coworker
Filled with phrases for every mistake, mix-up, and mishap that can happen on the job, this guide will be become your best friend in the workplace!